Dorset County Hospital Charity: Complaints Procedure

How to make a complaint about our fundraising

If you have a complaint about any other aspect of our work, please call us on 01305 253470 – or email: charity@dchft.nhs.uk

Stage 1

Dorset County Hospital Charity tries to resolve the complaint

Any complaints can be raised with Dorset County Hospital Charity (DCH Charity)

How to complain: Register the complaint with DCH Charity (in writing by post, by email, or by phone) within three months of the incident occurring.

Dorset County Hospital Charity
Address: Williams Avenue, Dorchester, Dorset DT1 2JY
Telephone: 01305 253470
Email: charity@dchft.nhs.uk

Complaint is made: We will acknowledge the complaint in writing within 72 hours. Please note: DCH Charity strives to consider and resolve all complaints as quickly and efficiently as possible. Although, during the Covid-19 pandemic it may not always be possible to meet the timescales set out, we will ensure that you are kept up to date and explain the reasons for the time taken.

When the investigation is completed: We will tell you of the outcome of the investigation in writing.

Stage 2

The Chair, Charitable Funds Committee, Patient Advice and Liaison Service Manager tries to resolve the complaint

If the outcome is not seen as satisfactory:  you should then contact the charity again. A copy of the reply letter will be sent to Chair, Charitable Funds Committee and Patient Advice and Liaison Service Manager.

They will investigate the complaint and work with DCH Charity and yourself to try to resolve the problem.

The Chairman will write to you within 25 days stating whether the complaint is upheld or not, with a description of what action will be taken as a result of the complaint.

If the outcome is still not seen as satisfactory: You can escalate the complaint by raising you concerns with The Fundraising Regulator within two months of receiving DCH Charity’s final response.

Fundraising Regulator
Address:  2nd Floor, CAN Mezzanine 49-51 East Road London, N1 6AH
Telephone: 0300 999 3407
Email: admin@fundraisingregulator.org.uk
Website: https://www.fundraisingregulator.org.uk/complaints